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How can I book a multi-sector itinerary?
Multi-sector hotel rooms and vacations can be booked by calling us on +91 22 66080909 (standard charges apply)
Can I make a booking over the phone?
Yes, you can call us on +91 22 66080909 (standard charges apply)
How do I make a booking for group travel?
All group booking requests can be mailed to us at info@amsons.co.inand we will revert to you within 24 hours. Alternately calling us on +91 22 66080909 (standard charges apply) with all details.
When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.
How do I know that my booking is confirmed?
Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.
How can I make a hotel booking for a destination not listed on the site?
You can send a request to us at info@amsons.co.inand we will revert to you within 24 hours with options for hotels and holidays as per your requirements
You can also call us on +91 22 66080909 (standard charges apply)
How will my hotel booking or vacation package be confirmed?
For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.
Booking
How come your flight prices are cheaper than other OTA websites?
This is simply because we do not charge any markups or fee for using our services.
Am I guaranteed the lowest fares?
The fares displayed are provided by the airlines and do not include any additional fees payable for using Amsons services. As such, you are assured of the lowest and best deals as applicable at the time of booking.
Can I book by calling your call centre?
No, we do not provide the option of booking tickets by calling our call centre. You would be able to book tickets only on the individual airline website. For any booking-related queries, please contact the airline you booked with.
Why am I being redirected to another website?
You would be redirected to the airline website for booking your flight directly on them. This is how we ensure you get the cheapest "web fares" that airlines promote.
What do you mean by "show combinations"?
‘Show combinations' lets you filter different possible combinations of onward and return flights across different airlines (as well as connecting flights). You can then click on the individual airline links to book your flight directly on the airline website.
Why do I have to book my onward and return trips differently for combination flights?
If you select combination flights, you would be re-directed to the individual airlines' site. [For eg - for a Delhi-Mumbai-Delhi trip, onward travel (Delhi-Mumbai) on Jet Airways and return travel (Mumbai-Delhi) on Kingfisher Airlines, you would be required to book individually on Jet Airways and Kingfisher Airlines websites.]
Are taxes and booking fees included in the prices that you show?
Yes, all prices shown include taxes and fees.
How do I cancel or change my flight reservation?
We only search the flights for you. If you want to change your booking you need to contact the airline partner where you bought your ticket. Our partners section has a compiled list of phone numbers and addresses of all airline partners we search.
There are a lot of search results. How do I find the best one for me?
You can use our filter box to show results as per your preferences. You can select or de-select airlines based on your own preferences. You can also filter according to flight timings, no. of stops and price.
Why does the airline website give me a different price than the one shown on Amsons?
While we try to keep our prices always up to date, airline change fares frequently - in particular for flights departing within a few days. If you find any pricing issues on our site, please let us know and we will try to fix them as soon as possible.
What payment modes are accepted?
The payment mode accepted depends on the airline on which you are booking. In general, all airlines accept MasterCard and Visa and some also accept American Express and Diners Club. As an enhanced security measure, some airlines require an additional verification step - either Verified By Visa or Secure by MasterCard. When you are redirected to the airline page for making your booking, please pay attention to the payment modes available for you.
Who will be the merchant in my credit card statement?
Your credit card statement would reflect the name of the airline partner against payments made.
I know a flight exists but it doesn't show up on Amsons. Why?
We try to be as comprehensive as possible but on a return flight you might have a number of possible combinations. Sometimes, we are unable to show you some flights due to a provider website being temporarily unavailable.
Can I search international flights on Amsons?
Our priority is to provide a comprehensive search for the Indian market first. However, please check back often to get updates on addition of flights on Amsons.
Are international credit cards accepted?
Some airlines accept International credit cards for payments. Please check for the icon in the ‘filter' column to know which airlines accept International credit cards.
What does meta search mean & how do I benefit from it?
Simply put, a meta search engine will check and display data from several airline websites simultaneously in order to find you the cheapest available fares. We've used the meta search technology to get you the best deals and prices from all airline partners, thus enabling you to search, check & compare every possible flight combination across all airlines at one place.
Who powers your metasearch technology?
Amsons's metasearch technology is provided by iXiGO.com® - India's leading online travel search engine based out of Gurgaon. iXiGO searches across multiple airlines, cheap hotels, and bus booking sites and finds the best deals for travelers. Launched in June 2007, iXiGO.com has been recognized as a NASSCOM Top-100 Innovator and BusinessToday and WSJ-Mint have named it among India's hottest startups for its unique market approach, product usability, and passionate management team.
Why is Amsons using Metasearch technology now?
The airline industry is in a state of change. Airlines now have introduced "web fares" - a web fare is a fare that an airline sells on its website which is much lower than what is sells through travel agents. With the increased rollout of web fares by airlines, we realized that customers who booked through travel agents - whether online or offline - were paying more than if they booked on the airline website direct. Hence we decided, in the interest of our customers, to use metasearch technology to ensure that they can book web fares on the airline website direct, hence saving costs.
Changes and Cancellations
Can I change my hotel booking?
You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.
What if my hotel voucher is lost or stolen?
For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.
How can I contact Amsons?
You can call us on +91-22-4275 4878 (standard charges apply).
You can also email us at info@amsons.co.inand our agents would respond to you in less than 1 working day.
payments and Charges
Will I have to pay any charges if I cancel my hotel or package booking?
Cancellation policies and charges will depend on the hotel booked. Amsons, will
charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.
What forms of payments can I use when making a booking?
• accepted.
• For offline hotel and vacation bookings, Visa, Mastercard are accepted.
• Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.
• Cash deposits in BANK OF INDIA Bank, HDFC Bank, and AXIS BANK will also be accepted for bookings.
We also offer a cash on delivery payment option for hotel bookings. Please refer to the section below for more details.
If I cancel a hotel or package booking, how does Amsons refund me?
Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.
Cash on Delivery
What is Cash on Delivery (COD)?
Amsons, in association with ExpressIT is happy to provide a new payment mechanism to our customers. You can now book a hotel and pay for it by cash.
This cash will be collected by us from the address provided by you.
What are the other types of payment options available with Amsons?
Amsons also accepts payments by one of the following options apart from Cash on Delivery:
• Payment by Credit cards - All Visa and MasterCards are accepted
• Payment by Cash Deposit - Cash can be deposited in ICICI Bank, HDFC Bank and CitiBank
• Payment by Cheque - Cheques can be deposited into the Amsons accounts in ICICI Bank, HDFC Bank and CitiBank
Wire Transfer - Cash can be wire transferred to the Amsons accounts in the above mentioned banks from anywhere in India
How does Cash on Delivery work?
Cash on Delivery is a simple 6 step process:
Day One - The day you make the booking
• Step One:
You make a provisional booking, either on the website or by calling our hotel executives. When prompted for the form of payment, please select the pay by cash option
• Step Two:
You will be asked your address and landmark to help us locate your address
• Step Three:
By the end of the same day, we will call you on the designated telephone number to reconfirm your booking
Day Two - The day after booking is made
• Step Four:
Our partner, ExpressIT will call you on the telephone number provided by you to fix a time to collect the payment
• Step Five:
On the basis of the time fixed, ExpressIT would visit you to collect the booking amount. On collection of the complete booking amount, they will hand over an official receipt of ExpressIT and a Provisional booking voucher
Day Three - Two days after the booking is made
• Step Six:
Amsons Travel Smart would confirm the hotel and a confirmed booking voucher will be emailed to you as per email provided by you
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